THE GROUP – NOVALAB
Building on the expertise of a group with more than 30 years of experience, NovaLab is a new entity specialized in the import, distribution, and representation of complete solutions for laboratories, research centers, higher education, and industry.
NovaLab benefits from the know-how, infrastructure, and international network of the group, while bringing a modern, agile, and service-oriented approach.
The quality of our products, the expertise of our teams, and our constant commitment to performance make NovaLab a reliable and long-term partner for its clients in Belgium and internationally.
Our organization operates as a logistics platform dedicated to the large-scale import of laboratory equipment and consumables, supported by a network of partners covering several markets.
Our key strengths include:
- A broad catalog of several thousand product references
- Optimized logistics capacity
- A wide portfolio of clients and suppliers
- An international commercial presence
- Representation of well-known international brands
- Development of specialized private labels
- A comprehensive offer for the following sectors:
• Healthcare laboratories
• Food and agro-industry
• Environmental analysis
• Chemical and pharmaceutical industries
• Education and research - A structured and controlled quality management system
MISSION
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La mission de NovaLab est de fournir à ses partenaires le meilleur équilibre entre qualité, prix et fiabilité logistique, tout en s’appuyant sur l’expérience et la solidité du groupe
We are committed to:.
Achieving the highest level of customer satisfaction
Providing high-performance technical and after-sales service
Offering a wide range of certified products at competitive prices
Ensuring proximity, responsiveness, and reliability through an authorized partner network
POSITIONING.
At NovaLab, price and quality of service are at the core of our strategy.
Our competitive advantages :
a responsive and highly qualified technical team
SERVICE
The main objective of NovaLab is to deliver an outstanding customer experience, based on listening, responsiveness, and expertise.
We create added value at every stage:
– Personalized consulting: full support in selecting the most suitable solutions
– After-sales service and technical assistance: fast intervention, continuous monitoring, and technical support in the areas where we operate
At NovaLab, the customer always remains at the center of our priorities.
